Refund Policy

📦 Return & Refund Policy – Ecom Brands Shop

Last Updated: March 2026

At Ecom Brands Shop, we want you to be satisfied with your purchase. We offer a simple and transparent return process powered by Shopify and our trusted suppliers.

1. Return Window

You can request a return within 14 days of receiving your order.

2. How to Request a Return (Important)

To start a return, please use our self-service system:

👉 Request a Return

Steps:

  1. Click the link above

  2. Enter your email and login using the verification code

  3. Open your order

  4. Click “Request Return”

  5. Select item and reason

  6. Submit your request

📊 Customers must sign in to their account to submit return requests directly in Shopify

3. How Returns Are Processed

  • Your request is automatically sent to the supplier

  • The supplier will provide a return label within 1 business day

  • You will receive instructions by email

  • Send the item using the provided instructions

4. Return Shipping & Fees

  • ✅ No return label fee

  • ✅ No restocking fee

5. Return Conditions

To be eligible for a return:

  • Item must be in original condition

  • Not used beyond inspection

  • In original packaging with tags

6. Refunds (Automatic)

Once your return is received and approved:

  • Refund is issued automatically to your original payment method

  • No separate request needed

📊 Shopify automatically processes returns and refunds once approved

7. Faulty, Damaged, or Incorrect Items

If your item arrives:

  • Faulty

  • Damaged

  • Incorrect

👉 Contact us within 14 days and we will resolve it at no extra cost.

8. Important Notes

  • Returns may be sent directly to suppliers (not our address)

  • Only fulfilled orders are eligible for returns

  • Some items may not be eligible (custom or final sale items)

9. Your Rights

This policy does not affect your statutory rights under applicable consumer laws.

10. Contact Us

If you need help:

📧 support@ecombrands.shop
📞 +1 (917) 309-2520